Founded in 1999, Bergen’s specialises in Appliance Repairs. Bergen’s Appliance Repairs will collect your faulty white appliance, evaluate it and give you a quote. If the quote is not accepted the unit will be returned free of charge.
Emphasis on timing and quality has enabled Bergen’s Appliance Repairs & Spares to set itself apart in an industry that often has customers pulling their hair out in frustration.
The business was created in 1999; the company was started with the express purpose of bridging the gap between the service expected and the service delivered in the industry. “People are used to the so-called bakkie operators and back yard mechanics. I realized that there was a need for a brand other than what was available in the market at that stage”, says Adriaan van Bergen, franchisor of Bergen’s.
Bergen’s uses drivers and carriers to collect appliances. This allows technicians more time to focus solely on appliance repairs in a workshop environment. The first option is to collect the larger appliances such as washing machine, tumble driers, fridges and dish washers then evaluate them in the workshop environment and submit a quote, if this quote is not excepted the relevant unit is returned free of charge, this applies to all work in a 5km radius from the relevant branch. The second option is for a call out to be scheduled; in this case the technician is allocated and time slot is scheduled and a call out charge is invoiced at current rate of R550.00, this once again applies to all work done in a 5km radius.
Any work outside the 5km radius has an additional charged for transportation based on the AA rates for the vehicle used multiply by km traveled.
Shop B14 Lillies Quarter Shopping Centre, Builders Way Off Old Main Road, Hillcrest
Tel: 031 171 0364
Email: hillcrest@bergens.co.za